Guest Experience Scorecard

How well do you attract, communicate with, and satisfy your vacation rental guests?

📱 Marketing Activities

Do you run paid advertising for your vacation rental?

How often do you create content? (blogs, videos, social posts)

Do you send marketing emails to past or potential guests?

How active are you on social media?

💬 Guest Communication

How quickly do you respond to guest inquiries?

What welcome communication do you send to confirmed guests?

How do you support guests during their stay?

🔍 Guest Visibility

Do you appear in the top results when people search for vacation rentals in your area?

How's your social media presence for attracting guests?

How many booking platforms are you listed on?

📈 Guest Results

How many stars do your guests give you?

How is your revenue per available room (RevPAR) trending?

Do you get repeat bookings from the same guests?

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Guest Experience Scorecard